FLUTTER
Crashes, a gate that will not open, a best score that did not save, or the “Remove ads” purchase not sticking after a reinstall. Say which phone and which OS version.
Pick your game
Same address for all of them. The subject line does the sorting.
Hireling
A fight that soft-locks, a card that does not do what its text says, or a run lost to a crash. Say which build you were on and what was in your deck when it happened.
RuneWorks
There is no public build yet, so there is nothing to support — but if a prototype reached you and misbehaves, the same inbox works.
What to include
Four things that turn one email into a fix.
You do not need all of them. But a report with these in it usually gets fixed on the first reply rather than the third, because nobody has to write back to ask.
1. The game and its version
Which game, and the version number from the store listing or the game’s title screen. A bug that is already fixed in the next build is the best kind.
2. Your device
Phone or PC model and the OS version. Most crashes are specific to one of those, and it is the first thing we go looking for.
3. What happened
What you did, what you expected, and what the game did instead. “It broke” is a start; “it froze on the third realm after I paused” is a fix.
4. A screenshot, if you have one
A screenshot or a short recording attached to the email saves a lot of describing. An error message, pasted as text rather than photographed, is gold.
Common questions
The ones that come up.
- How long until I hear back?
- Usually within a few days. It is a very small studio, so there will be quiet weeks, but every email is read and every bug is logged.
- I want a refund for a purchase.
- Purchases inside FLUTTER are sold by Apple or Google, not by us, so refunds go through whichever store sold it: Apple’s Report a Problem page or Google Play’s refund page. If a purchase went through and the game does not reflect it, email us and we will sort out our end.
- I paid to remove ads and they came back.
- Reinstalling, or moving to a new phone, can drop the record of a purchase. Make sure you are signed into the same store account you bought with, then use the game’s restore option. If it still does not take, send us the store receipt and we will look.
- I have a privacy question, or want my data deleted.
- Each game’s privacy policy says exactly what is collected and who to write to: FLUTTER, Hireling. Either address reaches the same people, so if you have already started a thread with support, carry on there.
- I am press, or want to talk about something that is not a bug.
- That is the studio inbox rather than support: admin@smugfacegaming.com. Press kits and screenshots on request — just say which game.
Still stuck?
Just write. We would rather hear about it.
Plain email, no form, no account. Attach whatever you have.
support@smugfacegaming.com